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As the field service industry continues to grow and evolve, the demand for professionals who can effectively manage and optimize field service operations is increasing. The Salesforce Field-Service-Consultant Certification provides individuals with the skills and knowledge required to implement and manage successful field service solutions using Salesforce technology. By passing this certification exam, professionals can differentiate themselves in the job market and demonstrate their expertise to potential employers.

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Salesforce Field-Service-Consultant (Salesforce Certified Field Service Consultant) Certification Exam is a highly sought-after certification in the Salesforce ecosystem. Salesforce Certified Field Service Consultant certification is designed for individuals who have expertise in the field service industry and are looking to validate their skills and knowledge in Salesforce's field service applications. Salesforce Certified Field Service Consultant certification exam tests an individual's understanding of field service processes, system configuration, and customization.

Salesforce Certified Field Service Consultant Sample Questions (Q122-Q127):

NEW QUESTION # 122
in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A. jobs require multiple stages of work performed by different resources.
B. Jobs can take longer than the available resources hours in a day.
C. jobs need to be performed at the same site on the same day of the week.
D. jobs require consecutive days of work and can span over weekends.

Answer: B,D

Explanation:
Explanation
Multi-day service appointments are used when jobs can take longer than the available resources hours in a day or require consecutive days of work and can span over weekends. Jobs that need to be performed at the same site on the same day of the week or require multiple stages of work performed by different resources can be handled by single-day service appointments with appropriate scheduling policies and optimization rules.
References:
https://help.salesforce.com/s/articleView?id=sf.fs_multiday_service_appointments_overview.htm&type=5

NEW QUESTION # 123
A customer is using Marketing Cloud Connect but not sending tracking back to Sales Cloud. They want to create a Task on Contact and Lead records for follow up when someone has not opened five emails in a row.
Which activities could be used to fulfill this requirement'

A. Scheduled Automation, SQL Query Activity; Data Extension Entry, Task Activity
B. API Event Entry, SQL Query Activity, Task Activity
C. Scheduled Automation, Filter Activity; Data Extension Entry, Contact Activity
D. Salesforce Data Entry, SQL Query Activity, Task Activity

Answer: A

NEW QUESTION # 124
A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?

A. Customer First
B. High Intensity
C. Soft Boundaries
D. Emergency

Answer: A

Explanation:
Explanation
This scheduling policy prioritizes customer service preferences over other factors, such as travel time or resource availability. References:
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies.htm&type=5

NEW QUESTION # 125
Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?

A. Update the Default Language of the Organization.
B. Add the Language field to the Contact Page Layout.
C. Add the Service Report Language field to the Work Order Page Layout.
D. Update the Language of the current User.

Answer: C

Explanation:
Explanation
This option allows generating a report in the customer's language by selecting the language from a picklist field on the work order record. References:
https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_language.htm&type=5

NEW QUESTION # 126
universal container provides maintenance and emergency services to its
customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete Which features should a consultant use to reduce and increase technician productivity?

A. Fix overlaps
B. Reschedule appointment
C. Fall in schedule
D. Resource schedule optimization

Answer: D

NEW QUESTION # 127
......

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